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FoundationCare Helpdesk

The Helpdesk is a central team that provides a clear point of contact for staff to go for help


Our helpdesk support team are a group of IT support professionals who actually love taking your support calls!

The feedback we receive regularly is that our customers enjoy calling our support team.  The team aims to solve issues within the first call and have a rich set of tools available to quickly troubleshoot  

Key Features

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  • Trained support professionals 
  • Very high first time call resolution rates 
  • Clear service definitions 
  • Web based support portal (Customised branding optional)
  • Customised support coverage hours as required
  • Customised telephone audio messages and call flow (Optional)
  • Customised support processes for your organisation (Optional)