Prendos were experiencing an unacceptable amount of downtime related to their IT environment and infrastructure, making delivering a consistent experience to their customers difficult.
Faults, outages and exchange failures were becoming commonplace, and the business was looking to virtualise their network.
In 2011, CMKA were on a fast growth trajectory, needing to expand from a small not-for-profit with no plan and poor technology, to a commercially sustainable enterprise.
This meant finding a business partner they could trust to set them up for their future state, while also being patient and working within budgets and with existing hardware and software.
In early 2018, CMKA’s Voice Over Internet Protocol or “VoIP” contract was coming up for renewal after five years.
Looking for a better solution with lower ongoing support costs, CMKA reached out to Foundation Partners, as the organisation’s trusted IT partner, to see if they could identify an opportunity to do their calling better.