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Helpdesk & Support

Our helpdesk is a centralised team of IT support professionals who provide an easy point of contact for your staff to go for help. 

We consistently receive feedback from our customers that they enjoy calling our support team. The team aims to solve issues within the first call or email and have a rich set of tools available to quickly troubleshoot any problems or queries.

Key Features

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  • Trained support professionals
  • High first time call resolution rates 

  • Clear service definitions 

  • Web based support portal

  • Customised support coverage hours as required

  • Customised telephone audio messages and call flow as required

  • Customised support processes for your organisation as required

Whether you are an existing customer or we've never spoken before, our team would be very happy to help you and are ready to take your query.  

If you are experiencing a system down, or have an urgent need for IT Services, please make contact.

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